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Application customisation services ensure that your software systems support and optimise the way your company works, automating laborious processes, which are critical to product quality, but heavy on resources. If you require manual and repetitive tasks to be carried out alongside, or inbetween, software-driven processes, the right product customisation services could quickly pay for themselves. We can help you to:
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When looking at various software options, organizations may find that less configurable packages include features that address many project goals but do not thoroughly satisfy all of their requirements. CRM software packages, for example, often advertise “custom fields” that allow users to track constituent data beyond out-of-the-box functionality. However, this feature is often of limited scope, offering an insufficient number of fields, restrictions on the type of fields or field placement, as well as constraints on how fields relate to each other, and whether or how they can be used in reporting tools.
Projects involving customization should pay special attention to definition and detail to ensure success. Elements to remember during software development include:
In talking to developers, focus on what feature should be built, and why these are important from the organization’s business perspective. Leaving out the why can lead developers to make incorrect assumptions about how features should work, resulting in costly overruns. Take care to clarify any informal or undocumented processes that might affect the development of the system, and clearly explain these to the developer.
Organizations should review the work of the developer at regular intervals to ensure satisfactory outcomes. This is also true for features in development, even if other parts of the project are not yet ready. Even features defined precisely on paper can surprise reviewers on implementation. You can help avoid small mistakes from ballooning into costly budget items or missed timelines by conducting feedback rounds early and often.
Ask the vendor or consultant to document the features they have worked on, and what they accomplished in each case. This helps organizations understand the costs of specific features, and what it will cost to continue working on them or build similar features down the road. This also helps confirm that the vendor or consultant is on schedule.
Be sure to identify issues that appear to be “bugs” — something broken the vendor or consultant should fix within the budget — as well as “changes” required that may cost the organization extra. Agree on a framework for addressing bugs and changes before proceeding to work on these.